Currently, customers who own a package must often access their customer panel to use their package credits when booking classes or appointments.
It would provide a much better user experience if package holders could book through the standard booking flow and choose whether to use package credits or pay normally at checkout.
Benefits:
• Reduces customer confusion.
• Eliminates the need to access the customer panel for routine bookings.
• Creates a more intuitive booking experience.
• Reduces support requests from customers who do not understand how to use their package.
• Increases package usage and customer satisfaction.
• Aligns with how many customers expect package credits to work.
Example:
A customer selects a Rocket Yoga class through the normal booking process.
At checkout, Amelia detects that the customer has an eligible package and displays:
Payment Method
○ Use Package Credit (9 credits remaining)
○ Pay by Card (£10)
The customer simply chooses their preferred option and completes the booking.
Optional:
• Automatically detect eligible packages.
• Show remaining credits at checkout.
• Allow customers with multiple packages to choose which package to use.
• Allow a combination of package credits and card payment where appropriate.